How do I make a Complaint?

If you are dissatisfied with the service or conduct of your optometrist you should try to resolve any difficulties directly with the practice. In most cases your problem will be successfully resolved without difficulty. If you cannot reach an amicable agreement with your practice you can refer the matter to your local Trading Standards Officer or local NHS organisation via your practitioner (NHS patients only). Alternatively, you may refer to one of the following bodies: Optical Consumer Complaints Service PO Box 4685 London SE1 6ZB If your complaint involves serious professional misconduct then your complaint can be referred to: The Registrar The General Optical Council 41 Harley Street London W1N 2DJ